GENERAL TERMS AND CONDITIONS
Address: Via Tito Livio 11, 20137, Milano, Italia
Telephone: +39 392 9594838
The following general terms and conditions are applicable for all agreements made with Lazarin Kroni (furthermore stated as Lazarin Kroni). By ordering from Lazarin Kroni you hereby accept these terms and conditions when you order in our webshop. Orders made by persons under the age of 18 are considered cash purchases and require a parent or guardian’s approval. Lazarin Kronireserves the right for any typographical errors in text and images, as well as errors in the product specifications of all products in our range. Lazarin Kroni also reserves the right to correct any errors in the product availability information.
If you are dissatisfied with products ordered online in our webshop please contact us. Should they not be able to satisfy your needs then please contact the EU Commission’s online platform for the settlement of disputes at http://ec.europa.eu/odr. We intend to participate in the dispute resolution process.
Any disputes that cannot be resolved by the parties involved will be examined by http://ec.europa.eu/odr, whose recommendations we intend to follow.
PRICES AND PAYMENT
The terms of delivery and payment methods are clearly shown at check-out. The total sum to be paid will clearly be shown before you agree to your order or agree with the amount to be paid.
Campaigns or price reductions will be applied either to the product or by giving a product code at check-out. Our campaigns and offers are valid as long as stocks last or until given end date.
Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.
Lazarin Kroni guarantees to refund or replace the goods if you prefer, in accordance with the return rights. The whole value is refundable on the condition that the products are returned in the same condition as they were sent out to you in. This means that the goods must not have been damaged, soiled, washed, altered or worn and that any labels and tags are intact. If the item is in a modified form, an assessment of impairment will be made. The decrease in value will not be refunded.
If you have received a defective product, you should immediately notify Lazarin Kroni and return the item in compliance with the above information. For goods that are deemed to have a defect, Lazarin Kroni will provide a full refund for those goods. The rules herein do not limit the existing statutory rights. With regard to a service that has already been started, returns can only be done for those services that have not yet been carried out.
If you believe that a product is defective or faulty, please contact us or send it back for a refund. In order for Lazarin Kroni to assess the item in question, the entire product must be returned along with an in-depth description of the problem and how the product was used. If the entire product/order is not returned to us, we cannot perform a complete assessment of the issues with the item and can only base any refund decision off of the part we have received.
In the event of a defective/problematic product, the customer will not have to pay any costs. Lazarin Kroni will pay return shipping, as long as a receipt (or copy of a receipt) is provided. Any refund request must be made within a reasonable time from receipt of the order.
We comply with the General Data Protection Regulation (GDPR). In connection with your registration and order, you agree that we store and use your information in our organization in accordance with GDPR in order to fulfil our agreement towards you. Under the Personal Data Act, you have the right to access the information that we have registered on you. If it is incorrect, incomplete or irrelevant, you can request that the information is corrected or deleted. Contact us in such cases via email at firstname.lastname@example.org.
Lazarin Kroni is not responsible for delays in performance caused by circumstances beyond the reasonable control of Lazarin Kroni. In case of force majeure, Lazarin Kroni is entitled to additional time to which to fulfil their commitments. Examples of such circumstances include, but are not limited to, strikes, terrorist acts, war, supplier, transport or production problems, exchange rate fluctuations, government regulatory actions, or natural disasters. If such a circumstance lasts more than two months, both sides have the right to terminate this Agreement without the other party and/or entitled to receive compensation or obliged to provide compensation.